WILDCARDTECH

AI sorts and prepares. Your staff decide.

Documents reach an administration through the mail room, shared folders, the scanner and the citizen portal. INTAKE recognizes them, assigns them according to your responsibilities and prepares them. Which model reads a document is your decision, down to a model in your own data center.

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EU AI Act · GDPR · Data sovereignty

01 — The industry

Many channels, clear responsibilities, sensitive data.

Before anyone can decide, someone has to sort.

Many channels

Mail room inbox, shared folders of individual offices, the scanner, the citizen portal: every document has to be looked at, classified and forwarded, and for invoices, applications and objections someone has to keep an eye on the deadlines.

Responsibilities

Who handles what is set out in the organizational responsibility plan. Inbox rules only react to sender and subject; document management systems file documents but do not understand them.

Sovereignty

Citizens' data has to stay under the administration's control. Under the EU AI Act, AI systems that public authorities use to assess eligibility for essential public assistance benefits and services are high-risk; the obligations for them apply from 2 December 2027.

02 — Use cases

Where AI helps, and where a person decides.

For each use case: what the agent does, where a person decides, and which products it is built with. Connecting your existing systems is project work.

  1. 01

    Mail intake and responsibility

    Documents from the mail room, shared folders, the scanner and the citizen portal arrive in one pipeline.

    Agent
    Recognizes the document type, reads the fields and assigns the document to the responsible office.
    Human
    Case workers release. What INTAKE does not yet recognize is collected until someone assigns it.
    Products
    INTAKE

  2. 02

    Incoming invoices

    Invoices arrive by email, on paper and through portals.

    Agent
    Recognizes the invoice, reads invoice number, amount, IBAN and due date, and checks the order number.
    Human
    The finance office releases; the invoice is filed in the document management system with an entry in its history.
    Products
    INTAKE

  3. 03

    Citizen requests

    Requests come through the citizen portal and by email.

    Agent
    Searches the administration's knowledge, looks up the responsible office, checks via an MCP function you connect whether a permit exists, and drafts a reply.
    Human
    The draft goes to the responsible office for release, not out to the citizen.
    Products
    INTAKE

  4. 04

    Applications for benefits

    Applications arrive with evidence that has to be complete before anyone can decide.

    Agent
    Checks the application for completeness and drafts a query for missing evidence.
    Human
    The case worker sends the query and decides on the application.
    Products
    INTAKE

  5. 05

    Models on your own infrastructure

    Which language model handles a task is set per task: a model in your own data center, in an EU cloud, or at a hyperscaler in an EU region.

    System
    If INTAKE is connected to specialist systems such as the population register, every lookup is logged in the history of the document.
    Human
    You decide which document types stay on your own model.

* One process, end to end

Town hall mail intake, step by step.

Illustrative flow. Thresholds, rules and systems are yours to set.

  1. 01 · ReceiveMail room inbox, shared folders, scanner, citizen portal
  2. 02 · Recognize and readDocument type and fields, for example invoice number, amount and due date
  3. 03 · AssignTo the responsible office according to the responsibility plan
  4. 04 · ReleaseA case worker sees scan, fields and history side by side and releases
  5. 05 · FileIn the document management system, with an entry in the history
AgentHumanSystem

03 — Regulation

What applies, and what software can contribute.

Compliance is a property of your organization and its processes, not of a tool. Software can make the implementation easier or harder.

  • EU AI Act

    High-risk obligations from 2 December 2027

    In short

    AI systems used by or on behalf of public authorities to assess eligibility for essential public assistance benefits and services are high-risk (Annex III), with requirements including human oversight, documentation and transparency.

    What software can contribute

    Drafts go to release, not to sending, and every step of the agent is in the history of the document.

  • GDPR

    Applies since 25 May 2018

    In short

    Documents in an administration contain personal data. Where they are processed, and by which model, is a decision with consequences.

    What software can contribute

    Model choice per task, down to your own data center, and self-hosted operation.

04 — Products

What we build it with.

All products are open source under Apache 2.0 and run on your own infrastructure.

  • INTAKE

    Document routing for public administration, with model choice all the way down to your own data center

Our service around it: Digital resilience — cloud exit, AI on-premise and on-edge, open-source strategy.

05 — Talk to us

How many channels does your mail arrive through, and who sorts it today?

After that we talk about responsibilities, deadlines and which models may read which documents.

Talk to an engineer ↗