WILDCARDTECH

Every meter reading starts a process. Every incident report has a deadline.

Utilities handle meter readings, installments and moves, grid operators process connection requests, and those covered by NIS2 report significant security incidents within fixed deadlines. We build processes in which AI reads and prepares, people decide, and every step can still be shown later.

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NIS2 · KRITIS Umbrella Act

01 — The industry

Customers, grid, critical infrastructure.

A utility runs a customer business and, depending on its size, critical infrastructure at the same time.

Customer correspondence

Meter readings, installments, moves, switching, complaints: requests arrive by email, letter and portal and have to reach the right process.

Grid connections

Notifications and requests for photovoltaic systems, heat pumps, charging points and storage systems reach the grid operator with data sheets, plans and forms.

Critical infrastructure

Energy is a sector of high criticality under NIS2. Since 17 March 2026, the KRITIS Umbrella Act has added obligations for the physical resilience of critical facilities.

02 — Use cases

Where AI helps, and where a person decides.

For each use case: what the agent does, where a person decides, and which products it is built with. Connecting your existing systems is project work.

  1. 01

    Customer correspondence

    Meter readings, installment changes, moves and complaints arrive by email, letter and portal.

    Agent
    Recognizes the request, reads customer number, meter number and reading, and drafts a reply.
    System
    Checks the reading for plausibility against earlier readings according to your rules and assigns the request to its process.
    Human
    Customer service handles implausible readings and complaints and releases replies before they are sent.

  2. 02

    Grid connection requests

    Requests for photovoltaic systems, heat pumps, charging points and storage systems arrive with data sheets, plans and forms.

    Agent
    Reads values such as rated power and device type from the request and the attached data sheets, and checks completeness.
    System
    Runs the request as a process with deadlines, queries and the technical assessment as a task; every status change is recorded.
    Human
    Grid planning assesses the connection and decides.

  3. 03

    Security incident reports

    Under NIS2, significant incidents are reported in stages: an early warning within 24 hours, a notification within 72 hours, a final report no later than one month after the notification.

    System
    Process Core runs the report as a case with these deadlines, reminders and responsibilities; every step is recorded with actor and time.
    Human
    The security team assesses whether an incident is significant, approves each report and submits it.
    Products
    Process Core

* One process, end to end

A meter reading by email, step by step.

Illustrative flow. Thresholds, rules and systems are yours to set.

  1. 01 · ReceiveEmail, letter, portal and contact form in one inbox
  2. 02 · Recognize and readRequest, customer number, meter number, reading and date
  3. 03 · CheckPlausibility against earlier readings according to your rules; the rule version is recorded
  4. 04 · ClarifyCustomer service clarifies implausible readings and releases the reply
  5. 05 · Hand overTo your billing system; every step in the audit trail
AgentHumanSystem

03 — Regulation

What applies, and what software can contribute.

Compliance is a property of your organization and its processes, not of a tool. Software can make the implementation easier or harder.

  • NIS2

    German implementation in force since 6 December 2025

    In short

    Energy is a sector of high criticality: electricity, district heating and cooling, oil, gas and hydrogen. Covered entities have to take risk-management measures and report significant incidents in stages, starting with an early warning within 24 hours.

    What software can contribute

    Reporting processes with deadlines and clear responsibilities, self-hosted operation and traceable records of who did what.

  • KRITIS Umbrella Act

    In force since 17 March 2026; obligations apply in stages after registration

    In short

    Implements the EU directive on the resilience of critical entities and covers the physical side: operators of critical facilities assess risks, take resilience measures set out in a resilience plan, and report incidents that significantly impair the provision of their critical services within 24 hours.

    What software can contribute

    Documented dependencies and processes that are not tied to a single location or provider.

04 — Products

What we build it with.

All products are open source under Apache 2.0 and run on your own infrastructure.

  • Process Core

    Process platform for regulated software: self-hosted, verifiable audit exports, versioned and reconstructible execution

  • Edge AI Fabric

    Document AI on trusted Macs in your organization, end-to-end encrypted, Relay you can run yourself

Our service around it: Digital resilience — cloud exit, AI on-premise and on-edge, open-source strategy.

05 — Talk to us

Which customer requests does a person still sort by hand today?

After that we talk about your processes, reporting deadlines and which data may leave your infrastructure.

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